---
title: "KYC"
description: "Reviewing verification submissions — statuses, the review page, resubmissions, and overrides."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.callistocrm.io/llms.txt
> Use this file to discover all available pages before exploring further.

# KYC

KYC Management is where your team reviews and manages user verification
submissions. Callisto supports two operating modes, chosen during
configuration:

- **Manual** — your team approves and rejects submissions directly.
- **SumSub** — the automated provider issues verdicts; your team oversees and
  can override.

## The queue

The KYC page opens on a queue sorted severity-first — submissions that need a
human decision come before everything else. Six clickable stat cards
(**Total**, **Needs Review**, **Pending**, **Approved**, **Rejected**,
**Action Required**) double as filters, alongside status, document type,
reviewer, and free-text search.

### Statuses

| Status | Meaning |
|---|---|
| Requires Review | A human must decide now. |
| Pending | Waiting on the verifier — with SumSub, no verdict yet. |
| Under Review | Someone is actively looking at it. |
| Action Required | The trader must act (upload a document, retake a photo). |
| Verified | Approved — the trader can deposit and trade. |
| Rejected | Denied — the trader cannot transact. |

## Reviewing a submission

The review page shows the trader's profile information, all submitted
documents (downloadable, with refreshing links), review notes, submission
details, and a full history timeline.

- **Manual submissions**: **"Approve Submission"**, or reject with a required
  reason.
- **SumSub submissions**: a card shows SumSub's current decision with an
  **"Open in SumSub"** link. The **"Override decision"** control is a
  break-glass action — it records an auditable manual decision without
  changing SumSub's own record, and Callisto's status then governs whether
  the trader can transact. Use it only when the decision cannot be corrected
  in SumSub itself.
- **"Request Resubmission"** sets the submission to Action Required — you
  select the applicable reasons (plus an optional note) and the trader is
  notified. The same submission stays alive.

A few rules worth knowing:

- **Reject is final** for that submission — the trader may start a new KYC
  attempt later, but a rejected submission never reopens. If you want the
  trader to fix something, use Request Resubmission instead.
- Submitted documents are read-only to staff. You can never edit a trader's
  documents — only ask them to resubmit.
- There is deliberately no mass-approve or mass-reject — one submission at a
  time.

## What KYC gates

A Verified status unblocks deposits, withdrawals, and live account creation
wherever your rule sets require KYC (see Configure → Rule Sets). Rejected or
Action Required blocks those actions. Enforcement happens at the moment the
trader tries to act — not retroactively.

KYC configuration itself — choosing Manual vs SumSub, credentials, and which
actions require KYC — lives in [Configure](/settings-and-team), not on
the KYC queue.

Source: https://docs.callistocrm.io/kyc/index.mdx