The cashier area holds the queues where money movement needs a human: withdrawal review, wire-transfer deposits, and large deposits held for proof of funds. Ordinary PSP deposits clear automatically on provider confirmation and never appear in a queue.
Withdrawal review
Every client withdrawal waits for manager review. The queue has Pending / Approved / Rejected tabs with filters for user, amount, currency, payment method, and date.
From a pending withdrawal: “Accept Withdrawal” or “Decline” (reason required). Withdrawals routed to the Pakistan Local Bank Transfer rail additionally offer “Approve & send to LD Portal” alongside a plain accept.
Approval is final — once approved, a withdrawal never returns to pending, and managers cannot un-approve. What can still change is the payout outcome: if the payment rail later refuses the payout, the transaction surfaces as Rejected or Returned (see below), never as un-approved.
The approve/decline buttons disable themselves when acting would be unsafe: the trader is KYC-suspended, the destination details fail validation, the trader has an open compliance case, or a payout is already in flight on the rail.
First-time payout accounts
A destination account being used for the first time is flagged “New account — first use” — check the uploaded proof of bank account matches the name and account number before approving. The Pakistan Local Bank Transfer rail is exempt: no proof is required there because the payee name is set from the client’s verified profile.
When a payout is refused
If the payout rail declines or the push cannot be delivered, the withdrawal detail page offers two resolutions:
- “Return funds” — credits the debited amount back to the client’s wallet and marks the withdrawal Returned. When the rail’s state is ambiguous, you must first confirm you checked the provider portal and the order will not be paid. Irreversible.
- “Re-send to LD Portal” — re-queues the same payout. Safe to repeat; the provider de-duplicates by order id.
Wire-transfer deposits
Manual (bank wire) deposits are reviewed in the deposits queue under “Wire transfers”, bucketed into Action required / Awaiting trader / Approved / Rejected. Actions on a submission: “Accept & credit”, “Change amount & accept” (when the received amount differs), “Request info”, and “Reject”. Rejecting a wire deposit does not trigger any refund — in the usual case the wire never arrived.
Large deposits (proof of funds)
Deposits over your configured thresholds settle at the provider but are held un-credited pending review, under the “Large deposits” tab. Two thresholds (set in Configure → Payment Providers, with per-region overrides):
- Proof of funds threshold — the trader must supply documents; an accepted document clears their further deposits for a configurable number of days.
- Always-review threshold — held for manager approval every time, documents or not.
Actions: “Accept & credit”, “Request info”, or “Reject”.
Refunding a declined large deposit
Because the money already settled at the provider, declining opens a refund:
- Crypto deposits — the trader confirms a return address, and the refund pays out automatically for the settled amount (Awaiting address → Dispatched → Refunded).
- Other methods — you return the funds via the provider outside Callisto, then click “Mark refunded” and confirm. This records the return and closes the deposit; it cannot be undone.